Deliveries and Returns
UK clothing orders above £100 are sent free of charge. If the item its too large to post like a boat and an assembled paddle these will need to be collected or arrange to be dropped off.
Shipping to the republic of Ireland ensures a £7 postage fee for clothing items.
Items ordered will be delivered as soon as possible.
All goods are subject to availability.
In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date.
Outstanding orders / items can be cancelled at any time and a full refund given except for specially ordered items.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.
If we receive no such notification the customer will be deemed to have accepted the items as satisfactory.
We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.
Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
Returns and Exchanges:
If you wish to return an item for exchange or you have decided not to keep it, please contact us by email or telephone within 7 days.
We will exchange or refund the cost of the item(s) where appropriate.
Specially made items are non refundable unless faulty.
All goods must be in a new and unused condition together with a copy of your original receipt.
If you wish to return any item due to it being faulty, please contact us by email or telephone giving details of the fault and then send it back to us together with the item in its original packaging, where possible, and your receipt.
We will exchange the item or refund the full value.
All items returned to us should be sent recorded delivery.
The cost of returning items to KayakingUK must be covered by the customer unless the goods were sent in error, or arrived in a faulty condition.
KayakingUK will only refund the postage charges for goods sent in error or for faulty goods that are not used.
The goods should be returned by UK post first class recorded delivery.
The maximum refund given for postage fees is £10.
All returns must be authorized in advance.